Mic static when calling from web portal

[Matthew-I.hate.usernames]

Hi,

As the title says, I'm having microphone static when calling from the 3CX web portal.

I got a few complaints about the quality of my phone call recently and didn't think much of it at first - these things happen. Then I went to record a new voicemail and noticed static, particularly when making "s" sounds. I tried troubleshooting the hardware, swapping out devices; there was no improvement, and when I used the hardware in a Zoom call, everything was fine. Since Zoom opened in it's own app, I checked if it was the browser by having a voice chat in Discord; still clear. I called a friend from my mobile's 3CX app and that was clear too, so it's not an account configuration issue. Something is wrong with my 3CX web portal. I have the Free License right now, in case that's relevant.

Any help would be appreciated. Thank you and have a good day.

 

[AbdullaR_3CX]

Hi @matthew.mem@mdl-services.
have you tried checking the Audio/Video settings for the headset ? from the web portal/PWA Settings >Audio/Video
which headset you're using ?
headset drivers are up to date ?

 

[leejor]

If you've already swapped out hardware to eliminate that as the cause, then perhaps it is the Codec being used, or even Transcoding, that might be happening.. The Activity Log may be of help.