Microphone in the 3CX App doesn't work

[PiotrHabigier]

First I wanted to say hello to everyone!

So, I have the problem that the microphone in the 3CX app on the Android (Samsung Note 8) doesn't work anymore.

No update was made between. (But the app as well as the Android is up to date)

Smartphone: Samsung galaxy Note 8

Android 9 (Security Update 05/01/2021)

3CX App version 16.7.6

What have I already tried?

- Reinstall / re-provision the app

- Checked the permissions

- Microphone functionality checked (also works with standard phone app)

 

[Vali_3CX]

@PiotrHabigier
Please try in 3CX client Settings/Advanced to turn OFF the Telecom API (no restart required, only turn it OFF) and see if it solves the audio issue.
Please let us know the exact model/signature of your Note 8.
Thanks!

 

[PiotrHabigier]

@PiotrHabigier
Please try in 3CX client Settings/Advanced to turn OFF the Telecom API (no restart required, only turn it OFF) and see if it solves the audio issue.
Please let us know the exact model/signature of your Note 8.
Thanks!

Hi, do you mean Car/Bluetooth Support? That have i tried too, but unfortunnetly works still not correctly.

 

[Vali_3CX]

In this case, please enable in the 3CX client's Settings the Verbose logging, make a call to echo service (*777) and another one to an extension to reproduce the one-way audio issue, then please send me the log report by PM, so we can check.
Thanks!

 

[PiotrHabigier]

Thanks you, i try it tomorrow. And than send it to you.

 

[jarring-versa-5]

Hi @Vali_3CX @PiotrHabigier , what was the resolution to this? I have a very similar setup and am experiencing microphone issues.

 

[Vali_3CX]

I didn't get the logs or new feedback.

 

[Rhys Haskell]

We also have a couple of people, both with samsungs reporting this issue. I will get some logs on Monday and send them over.

 

[PiotrHabigier]

Hi, here are the logs:
EDIT: Removed Link

 

[ChrisC_3CX]

@PiotrHabigier

I've went ahead and removed the packet capture you provided due to it containing sensitive information. Please send Vali_3CX the logs via PM as requested but also note that it is not a packet capture that is required but the 3CX Android App logs in Verbose as mentioned in Vali_3CX's reply here.

EDIT: Also, before generating the logs, make sure you can reproduce the same issue while running the latest available version which is version 16.7.8.121.

 

[Herold]

Having the same problem on Android 9 with 3CX app version 16.7.8.121. Found out that problem is solved by disabling the 'Car/Bluetooth support' option in advanced settings. Hope this helps someone...

 

[ChrisC_3CX]

Having the same problem on Android 9 with 3CX app version 16.7.8.121. Found out that problem is solved by disabling the 'Car/Bluetooth support' option in advanced settings. Hope this helps someone...

Thanks for the feedback! Could you please provide the exact make and model as show in the device's "Settings >> About phone" section?

 

[Herold]

Thanks for the feedback! Could you please provide the exact make and model as show in the device's "Settings >> About phone" section?

It's a Samsung Galaxy J3(2017), model is SM-J330F.