Solved Migrated to 3CX hosted and lost access to admin console

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valetech

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I migrated an on premises instance to 3CX hosted following the guide at https://www.3cx.com/docs/switch-hosted-pbx/

The migration went OK and the instance is currently working but I have come across an issue. In the on premises system I had set console restrictions to prevent access to the management to a particular public IP and these restrictions have obviously carried across to the hosted system. The problem is that the tab for console restrictions is not present in the hosted system so I now can't allow access from anywhere else.

Any idea how I can reset the restrictions to allow access from anywhere?

It is probably worth someone updating the guide to include a step where you remove any console restrictions before backing up the old system.
 
@valetech open a support ticket and we will take care of it directly.
 
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Thanks, I've sent an email now.
 
@valetech as I can see all are solved from our engineer so I will mark this thread as resolved !!
 
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