Missed call email for successful forwarded calls to mobile

[Drooms]

Hi,

we changed our telephone system to 3cx and our clients get missed call notification after a call was successful forwarded to the mobile phone of respective extension.

Has anyone else this problem and knows how to solve it?

Best,

 

[Saqqara]

What the call actually accepted on the mobile ? - Did the user speak to the caller ?

 

[Drooms]

Yes, they talked for several minutes. We have also tested it to be sure that this is an issue.

 

[leejor]

How is the forwarding done?

 

[Drooms]

I added a screenshot from the status settings. We configured DND for that purpose. But everytime I call the client and the call is forwarded he gets a missed call mail after hangup.

 

[Drooms]

After some tests we find out that the problem did not occure when we using the checkbox "Ring my mobile simultaneously". But we also like to use this forward function and not only "Ring my mobile simultaneously".

Does anybody know where this problem came from?

Many thanks for your help!

 

[leejor]

So the complaint is... that he's getting a missed call email, when a call is successfully forwarded to his mobile. If it were going elsewhere, someone else's phone, then there may very well be a desire to know that they missed a call in the event it was never answred at the destination. Since it is being forwarded to the persons mobile, I'm not sure I understand why the Ring My Mobile option would not be used. After all, that is why it exists, and you don't have to think about activating it, when leaving the office.

 

[Drooms]

Thanks leejor for your answer.

I would understand if the phone was forwarded to a foreign number. But the phones get forwarded to "My Mobile". That implies it's my phone. So it makes no sense that I get a missed call email if I pickup the call.

There are people who only want to forward your phone to your mobile phone for certain times. That's why the DND status was used for this.

Do you also have the problem and can readjust it?

Best