Missed Call Report Issue in Elastix

[Mr Chawla]

Hello,,

I am facing an issue after setting the elastix 2.5 ring group i.e. if incoming call comes it rings on all extensions suppose 9001,9002,9003 now the problem is when a person calls on 12.30PM and all the agents are busy so after few minutes 12:40PM that person calls again and now extension 9001 answers the call,

now the call is answered but still it is showing as missed call in elastix missed call report, its actually probelamatic to manage misscalls which actually missed.

now lets suppose on 12.30PM no one picks but after few minutes on 12:35PM Extension 9002 calls that person now again in the missed call report pannel in elastix it shows missed call for that number on which extension already communicated,

Now i want the solution that if we comes in the morning and found 500 misscalls and if extensions call one by one everyone so the missed call should reduced in numbers that means from 500 calls if extensions called 200 people then it should remaining 300 to call in missed call report but it still shows 500 missed call in reports of elastix,


any one who can help me in this please reply as soon as possible

thanks in advance