Hello,
I have seen a few threads on here regarding claims of voicemail that is being left by callers that does not get saved. However, none of the threads show any resolve. I too have a customer that for several years now, gets claims from their callers that voicemail is being left but my customer never gets it. We can see by the call logs and SIP provider CDR's that the calls do come in and the talking time indicates plenty enough time for a vm to be left. This backs up the callers claim of leaving a vm. The VM just isn't saved. It isn't every call, but happens 2 to 3 times per week.
With enough people having the same issue over the years I would think it would have enough merit to be looked into to be corrected. Stable and reliable voicemail is crucial.
I have seen a few threads on here regarding claims of voicemail that is being left by callers that does not get saved. However, none of the threads show any resolve. I too have a customer that for several years now, gets claims from their callers that voicemail is being left but my customer never gets it. We can see by the call logs and SIP provider CDR's that the calls do come in and the talking time indicates plenty enough time for a vm to be left. This backs up the callers claim of leaving a vm. The VM just isn't saved. It isn't every call, but happens 2 to 3 times per week.
With enough people having the same issue over the years I would think it would have enough merit to be looked into to be corrected. Stable and reliable voicemail is crucial.
