Mobile App issues

[jay5261]

In V18 I had no problems, now in V20 I am having problems with sending FCM Push to devices. Not sure if this has to do with the app having other problems, like trying to send file/picture in chat, fails (Can't send). The app seems to have a lot of problems
1. Slow - when press button, got delay when on call.
2. Connection - signal not good (poor, when using 4G or 5G). WIFI connection good.
3. When on 4G or 5G sometimes can't make call when trying to dial out to make call, connection fails.
4. When phone is locked and you receive a call, you press the answer button, then have to unlock phone to talk to that person.

 

[OlegR_3CX]

Hi there.
Not good signal is not related to the 3CX application but to the networking connectivity (2,3)
If sometimes your Push message is not arriving to the endpoint device, it can be again related to the networking.
What you can do is give it a try the option in the Settings called "Keep active". This will receive incoming call notification via the active tunnel connection directly from the 3CX and not from the Push servers.