Mobile does not respond to incoming calls

[Readyspace]

Hi,

It seems that the Android 3CX mobile does not respond to incoming calls when the mobile is in sleep mode. Is this correct?

May I knowi s there any setting in 3CX mobile client to wake the Android mobile when an incoming call is received?

Regards,
Nikhil Jojo

 

[YiannisH_3CX]

Hello @Readyspace

If push is correctly configured then the 3CX client for Android should wake up when an incoming call arrives. Make sure that Push i enabled under extension settings and that the client is excluded from any battery optimisation settings on the device.

 

[Readyspace]

Hi,

From this below screenshot of 3CX Extension, the Push function is already enabled. Just to clarify that at this time, CalnCall has not activated the SIP Trunk yet, and we are only testing the Android client using wireless in the internal LAN.


To recap the issue, when the Android is not in sleep mode, internal calls can get thru and the called mobile rings, but when the Android is in sleep mode, the called mobile does not ring.

Please advice me on this.

Thank you

 

[YiannisH_3CX]

Did you use the 3CX welcome email to provision the mobile clients? Are you using the 3CX Firebase account or have you created your own? What Android devices are you using?

 

[Readyspace]

Hello,

Q: Did you use the 3CX welcome email to provision the mobile clients?
A: Yes. Email with attachment was sent, and in the mobile, open the email, and run the attached 3CX file.
Q: Are you using the 3CX Firebase account or have you created your own?
A: I don’t know about these steps, so didn’t use these.
Q: What Android devices are you using?
A: We tested on Android versions 5.1.1 and 7.1.1

Regards,
Nikhil Jojo

 

[YiannisH_3CX]

I would recommend following this guide and creating a new firebase project for Push. Once completed send a new welcome email to your Android devices and re-provision the clients. See if that works for you.

 

[Readyspace]

Hello,

Please advise whether we have do a fresh installation of the Windows and Android clients on our desktops and mobile phones?

Regards,
Nikhil Jojo

 

[YiannisH_3CX]

No need to re-install the clients. You just need to send a new welcome email and restart the clients. Please note that only Andoid and iOS clients work with Push. The windows clients are always registered.

 

[Readyspace]

Hello,

We would like to take a backup of our 3cx configuration files. Please let us know what are the important 3cx files needed when recreating the server again. Also, please let us know the paths of the corresponding configuration files.

Thank you.

 

[Abraham Joseph]

Hi all,

I have the same question which Readyspace is asking. May I know the procedures/method to take 3CX configuration backup for a future restoration if any disaster happened?

Appreciated the help.

 

[YiannisH_3CX]

We would like to take a backup of our 3cx configuration files. Please let us know what are the important 3cx files needed when recreating the server again. Also, please let us know the paths of the corresponding configuration files.

If you want to backup the 3CX phone system i would recommend using the 3CX backup functionality and select all the options required.
https://www.3cx.com/docs/manual/pbx-backup-restore-failover/