Solved MOH when call going from IVR to Q

[Alphabetic]

Hi All

Got a little niggle that the customer doesnt like.

when the call goes from IVR to Q theres a few seconds of the MOH - is there a way to prevent this without turning off MOH as they use it?

 

[ChrisC_3CX]

If the 3CX Instance in question is not underspeced and therefore compliant with our hardware requirements but the issue persists, what you could try is add a brief silence at the beginning of the currently used MOH.

 

[Alphabetic]

Spec is fine since i upped it last week.

I added 2s silence to the start of the MOH and this has "sorted" it.

 

[ChrisC_3CX]

Glad to see worked for you!

Please feel free to start a new thread should you need anything else!