MS Edge clients unable to hear audio in the meeting

[[c14g] Cyber Security]

I just wanted to report that I just got done diagnosing an issue with a Windows 10 Pro (x64) user who couldn't hear anything even though the chime button worked inside 3cx meeting settings.

The issue turned out to be MS Edge browser. We tried Firefox and Chromium and they both worked.

I just wanted to share this incase someone else has the same issue come up.

Microsoft Edge and Chrome are basically the same thing now. Chrome is new IE :/ (aka Make it proprietary and bilk people for licensing fees.). My 2 cents

 

[Emanuele Bizzarri]

Hi,
if you do a self test from that pc using Edge, how is the result for the jitter?
Can you make a self test and send me privately the troubleshooting file you get at the end (press details, then save troubleshooting info)?