MS Team integration with 3CX - Clarification

[T2G]

Hi Everyone,

I just want to clarify if the MS Teams and MS Teams Direct Routing are the same?

We have a client that is requesting for an integration of their MS Teams and they mentioned that there will be no resources that will come from their end - yes I know that we are the responsible for the integration but is it possible? I mean we don't have an access on their Microsoft Team's admin console. I just guess that they want to avoid additional work from their end due to their hectic schedule.

But can you help me identify what are the resources that we will be needing from them?

Our client has an E5 subscription on MS Teams.

Thank you so much in advance!

 

[Charles_3CX]

Please check the full guide for the MS Teams integration with 3cx and what is required: https://www.3cx.com/docs/microsoft-teams/

• You will need an SSL certificate from one of the Microsoft-approved certificate authorities.
• Configured Microsoft 365 Integration.
• Users of Microsoft 365 must have the “Office phone” number in an E.164 format.
• Domain for Teams FQDN should be registered in Domains of the MS365 tenant.
• *.onmicrosoft.com is not supported as the FQDN name of the SBC.
• Port 5062 (or 5061 sometimes) must be opened on the firewall.
• One of the following should be assigned to the MS365 users:

• Microsoft 365 E5
• Microsoft 365 Plan + Microsoft Phone System (add-on)