Multi-company & ChatGPT Integration

[jpc0706]

Hello all,

I'm setting up Multi-company with 3CX AI and integrating with ChatGPT.

Does anyone know to what level this is supported? Is there a way for each company/department to have their own integration with ChatGPT or is that shared across the entire system and all companies within?

Many thanks!

 

[KyriacosS_3CX]

Hello,

One account is used across the whole PBX. Are you integrating transcription or AI agents? With the upcoming update 10 some new features/changes make AI integration in MCM more practical.

 

[jpc0706]

Hi, good question regarding transcription or AI agents I feel like both will be used. Probably AI agents for call handling but not exactly sure how transcription would come into play if at all. Do you have any recommendations for how to best go about that?