Multi tenant license installed incorrectly

UsamaKhan

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Having similar issue as this thread -> https://www.3cx.com/community/threads/multi-tenant-registration-issues.132048/#post-628885

I have got a 16SC PRO license for multi tenant use. I installed a new 3CX system on lightsail using this license and later realised that it should have been done through Downloads page on 3CX portal to have MCM functionality. So I stopped the lightsail instance and 'disconnected' the license from FQDN in the portal. Now it doesn't show up when I click 'Install' on Downloads page probably because the license is not 'unactivated' anymore?

Is there a way to inactivate this license so that it could be used for new MCM installation or if you recommend any other approach? Thanks
 
You need to talk to support to resolve this issue.
 
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Reactions: GregG_3CX
Alright, thanks!
 

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