Multiple Office hours

[jeinnor]

Hi

I am wanting to create multiple office hours for an inbound rule. Let me explain.

We have started with extended office hours and what I want my system to do is that during hours 8:30-17:00 calls are diverted to extension x. During hours 06:00-8:30 and 17:00--22:00 goes to extension y and then anything else out of those hours gets diverted to voice mail.

I am not sure if this can be done, but please could someone shed some light on this for me?

 

[diamond9]

You will need to use a call flow app for achieve this.



This is what i have if you need more help let me know.

 

[Alphabetic]

I think the only way to acheive this would be to use CFD


https://www.3cx.com/docs/cfd-time-based-routing/

 

[jeinnor]

Thanks guys, I will look into this.

 

[FS_Mathieu]

You can get some tutorials on 3CX Youtube ! Thats the part one :