multiple SIP accounts

[Leon Zetekoff]

hi there...I am very confused as to why you do not support multiple SIP accounts per device? Then why have multiple SIP account phones? This seems to be a very unreasonable restriction to have.

Thanks leon

 

[eddv123]

Hi Leon,

Funnily enough, although I have not often had this requirement in the past I have had a surge of multiple SIP account requirements recently myself so it would be nice to see it supported.

Anyway currently not supported as you know however your two options with a supported phone are:

* Write a custom template.

* Provision a phone with the standard template and manually enter the secondary account.

 

[Leon Zetekoff]

Hi there...but that still doesnt explain why devices with multiple SIP accounts are not supported. Thats what was in one of the replies I got here.

Also, not supporting manual mode instead of auto-provisioning is not good either.

Thanks leon

 

[eddv123]

Right, so I am not aware if you are familiar with the way the being "3CX Supported works" but I will explain if you are not.

It only means that 3CX Support will not offer you advise if something falls into the "Un-supported" bracket. Most things that "talk" SIP can integrate with 3CX and I do know of people with peripheral products (such as media Gateways) who configure them manually - IP phones not so much.

So in short - manual configuration and multiple accounts will work, 3CX will simply not advise - but thats what you have the forums for.

I would agree however it would be nice to understand why they don't support multi-accounts, I would assume its because they would have to re-write and add more templates - it can be a time consuming endeavor.

 

[Leon Zetekoff]

yeah but they shouldnt be so ready to nix multiple accounts since they "don't support it". or for that matter anything similar. the key here is to make the customer happy and assist them

 

[eddv123]

Help vote it up on the ideas site:
https://www.3cx.com/community/threads/adding-second-sip-account-to-the-same-phone.52731/#post-216002

 

[Leon Zetekoff]

i added my $0.02 thanks

 

[Rob24h]

I have run into this problem myself lately. Only advise I can give is to not provision a phone with 2 accounts. It was the whole reason everything broke (like DND, CFW).
When you setup everything manually it works fine.

And I also voted yes

 

[Leon Zetekoff]

U G H