New install - can't access admin console despite "congratulations your installation is ready to use"

[kurt814]

I went through all the steps in the guides, and everything looked like it was going according to plan. Followed port settings and NAT policies on my firewall per instructions. Installed the OS on a Debian Linux VM. Went thorugh all the steps and it looked successful, but when i try to open my admin console from my account, the request times out. Any advice?

• 3CX Version, e.g. 3CXPro 4SC
• Server OS, e.g. Debian 11
• Is the 3CX Server Hosted and where? e.g. On-premises
• Provisioning Method: Local
• Trunk Provider or VoIP Gateway Make/Model,
• Has the Firewall Checker passed: Can't access
• Are custom Phone Templates being used: ?

 

[bitn2]

Which url do you use to open the admin console?

 

[kurt814]

hi, I used http://<my FQDN>

I also try to navigate to it with the links in my customer portal/the email they send.

thanks

 

[bitn2]

Did you configured portforwardings and split dns?

 

[SnakeRiverWebDevelopment]

Have you tried to access the PBX using it's local IP?

 

[kurt814]

Did you configured portforwardings and split dns?

I did, but I'm worried that this is what I did wrong and hence my problem. I thought that I should still be able to get on to the admin portal since I need to be on there to run the firewall checker in the first place. thanks!

 

[kurt814]

Have you tried to access the PBX using it's local IP?

interesting.. Tried it now and I can get to the login page, but since I was never able to set up a password (you set up the password through the fqdn address) I get stuck in the login page. I also can't reset the password since it tries to find the admin console via the fqdn again.

 

[SnakeRiverWebDevelopment]

I would make sure

you configured portforwardings and split dns

That seems to be your issue

 

[kurt814]

I would make sure

That seems to be your issue

Thanks, I'll work on that.

 

[giftyDLP]

Hello,

So to use our own domain, I added both origin certificate and private key files as requested by 3CX during the installation.
Installation was successful and I can reach the 3cx web client but it always shows or redirects to http instead of https.
It's been 2 days since I set this 3cx up. I haven't configured anything on the backend or frontend in regards to the license.
Is there something I failed to do?
Sorry, I've tried looking for documentation on it but i haven't been able to find much.

 

[SnakeRiverWebDevelopment]

Try to ping your FQDN, if you get a reply go to the outside IP and see if you get to the management console. My guess is that your port forwarding is not setup correctly. https://www.3cx.com/docs/manual/firewall-router-configuration/
If your are using Starlink than you have a uphill battle

 

[giftyDLP]

I get a reply with the IP when I ping my FQDN but can't reach the console or client via the IP.
can't reach the webclient either via http://myfqdn:5001 and myFQDN:443 redirects to http://myfqdn
Thank you. Will try the suggested and provide feedback.

 

[giftyDLP]

It so happens my port forwarding is just fine and all the necessary ports are enabled on my 3cx server.
I came by an ssl stapling issue and thought that be contributing. I fixed that but the issue persists.
Unfortunately this is affecting my extensions' ability to receive calls (I think) because notification permission on my browser can only be set for https (referencing https://www.3cx.com/community/threads/v20-0-new-remote-users-are-showing-as-not-registered.124599/ ).

 

[bitn2]

Please open your own thread and dont hijack others. That is a completely different problem.

 

[giftyDLP]

Please open your own thread and dont hijack others. That is a completely different problem.

Sure