Solved New Samsung Note 20 Ultra won't provision

[derekhunt]

I'm having trouble with provisioning one of my user's new android phone. When scanning the QR code it says "Failed to provision."

I verified with another android phone I was able to provision my extension again so I think provisioning is working. What can I look at to troubleshoot this?

Thanks

 

[Naveen | Cal4care]

Hi derekhunt,

Did you try using 3CX config file?

• Find the 3CX Welcome email with your 3CX User Account details.
• Download the attachment on the Android and double click on it.
• The app will then automatically configure itself.

 

[VasilisV_3CX]

Hi @derekhunt,

Where are you scanning the QR code from, was it the Welcome Email or the Web Client?

Also, is the Android device on the same LAN as the PBX or a different network (such as LTE etc)?

 

[derekhunt]

Hi @derekhunt,

Where are you scanning the QR code from, was it the Welcome Email or the Web Client?

Also, is the Android device on the same LAN as the PBX or a different network (such as LTE etc)?

The config file worked great. Thanks!

 

[VasilisV_3CX]

Hi @derekhunt,

Glad to hear it worked for you. If you have any other issues with the QR code, let me know via a new thread!