New setup - can't make outgoing calls

[David Lavi]

 

[Alphabetic]

I had this on a Twilio SIP. was down to me using the incorrect auth credentials on the trunk.

 

[David Lavi]

double checked it and it is fine

 

[Alphabetic]

Are you using supported trunk provider?

 

[David Lavi]

Are you using supported trunk provider?

yes aws

 

[Alphabetic]

as per https://www.3cx.com/blog/docs/list-of-events-generated-by-3cx-phone-system/

it suggests:

Destination responded with an error code (eg. service unavailable, user not found, insufficient credit, account disabled) - contact trunk provider