No access to 3CX Admin, current partner is MIA

[contoured_solutions]

Everyone,

I had a 3CX customer approach me because they current partner has completely ghosted them. They do not have the admin password nor info on how to access the host it's running on (looks like AWS to me). Is it possible to get the admin password? What is the procedure for them to switch partner's from their current one to my company?

Please let me know.

 

[SteveITS]

If they enter the wrong password enough times (3?) it will offer to email the password to the admin user’s email address.

Or IIRC it’s in the backup, if they have a backup.

If they get in they can unlink that partner and link you, from the dashboard.

 

[contoured_solutions]

I tried multiple times to login via the admin portal, but it never prompted me to change the password. It only said I was locked out for now.

They were paying for this via another 3CX partner. They have no access to the system that's running the PBX.

 

[SteveITS]

Hmmm, the link should appear on the second attempt. If your IP was blocked you may need to try from another IP?

https://www.3cx.com/community/threa...e-password-how-to-retrieve.120606/post-563104
note "If you are not seeing the forgot password button this means that you are not entering the correct username." :-/

 

[YiannisH_3CX]

Hmmm, the link should appear on the second attempt. If your IP was blocked you may need to try from another IP?

The link will only appear if the correct username is used. If the username is not correct the link for resetting the password will not appear.
I would have the customer contact our customer service department to get this sorted.