"NO ANSWER" & "BUSY" duration

[vladv1]

Hi, friends! In CDR duration on calls with status "NO ANSWER" & "BUSY" is "0". But is there a way to count time that extension (user) is spending on making those calls. It seems that if I do a graphic report on particular trunk, than the time that user spends on listening to the dial-tone on calls with status "NO ANSWER" & "BUSY" is included.

 

[jgutierrez]

Would you like to see on the CDR report the dialing time + talk time?