no audio after overnight

[peoplet]

I have a really weird issue and haven't fully investigated it yet, just seeing if anyone else is having the same issue.

I have 3 users (not very many are using the 3cx app for audio) that seem to lose audio if they leave their computers idle overnight. The client is still running properly, they get the popup for incoming calls and can make outgoing calls but there is no audio on either end. If the user exits the 3cx client and re-launches, the problem seems to go away.

Running desktop app version 18.5.28 on Windows 10. 18.0 Update 1 (Build 237)

 

[VasilisV_3CX]

Hi @peoplet,

Are the users using specific headsets? Since it is the new Desktop App they're using I'm assuming they must be.

Do other apps play audio through the headsets after the overnight idling?

Try and update the desktop app to the latest version.

 

[peoplet]

They are using headsets. USB based but different manufacturers (logitech, plantronic). The update is scheduled for Sunday night so I'll know early next week if its still an issue.