No Audio When 3CX answered a call

[NickK]

When i call and pbx answers the call i can hear no any sound in my phone
same happens when i call from pbx extention - no audio on a outside line
tryied "pbx delivers audio" option, all port are open,
im using SCMCD3gn modem-router from rogers
Please help

 

[leejor]

You are using...a VoIP provider or a gateway? Did calls to this provider work previously with another device/modem/router? Does the 3CX network ports check pass? What does the 3Cx logs show on an outside call?

 

[NickK]

Im using Voip provider -inphonex
it used to work before

here is firewall check
3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.

<21:55:01>: Phase 1, checking servers connection, please wait...
<21:55:01>: Stun Checker service is reachable. Phase 1 check passed.
<21:55:01>: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
<21:55:08>: UDP SIP Port is set to 5060. Response received correctly with no translation. Phase 2a check passed.

<21:55:08>: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
<21:55:09>: TCP SIP Port is set to 5060. Response received correctly with no translation. Phase 2b check passed.

<21:55:09>: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
<21:55:11>: TCP TUNNEL Port is set to 5090. Response received correctly with no translation. Phase 3 check passed.

<21:55:11>: Phase 4. Check Port Forwarding to RTP external port range, please wait...
<21:55:24>: UDP RTP Port 9000. Response received correctly with no translation. Phase 4-01 check passed.
<21:55:24>: UDP RTP Port 9001. Response received correctly with no translation. Phase 4-02 check passed.
<21:55:24>: UDP RTP Port 9002. Response received correctly with no translation. Phase 4-03 check passed.
<21:55:24>: UDP RTP Port 9003. Response received correctly with no translation. Phase 4-04 check passed.
<21:55:24>: UDP RTP Port 9004. Response received correctly with no translation. Phase 4-05 check passed.
<21:55:24>: UDP RTP Port 9005. Response received correctly with no translation. Phase 4-06 check passed.
<21:55:24>: UDP RTP Port 9006. Response received correctly with no translation. Phase 4-07 check passed.
<21:55:24>: UDP RTP Port 9007. Response received correctly with no translation. Phase 4-08 check passed.
<21:55:24>: UDP RTP Port 9008. Response received correctly with no translation. Phase 4-09 check passed.
<21:55:24>: UDP RTP Port 9009. Response received correctly with no translation. Phase 4-10 check passed.
<21:55:24>: UDP RTP Port 9010. Response received correctly with no translation. Phase 4-11 check passed.
<21:55:24>: UDP RTP Port 9011. Response received correctly with no translation. Phase 4-12 check passed.
<21:55:24>: UDP RTP Port 9012. Response received correctly with no translation. Phase 4-13 check passed.
<21:55:24>: UDP RTP Port 9013. Response received correctly with no translation. Phase 4-14 check passed.
<21:55:24>: UDP RTP Port 9014. Response received correctly with no translation. Phase 4-15 check passed.
<21:55:24>: UDP RTP Port 9015. Response received correctly with no translation. Phase 4-16 check passed.
<21:55:24>: UDP RTP Port 9016. Response received correctly with no translation. Phase 4-17 check passed.
<21:55:24>: UDP RTP Port 9017. Response received correctly with no translation. Phase 4-18 check passed.
<21:55:24>: UDP RTP Port 9018. Response received correctly with no translation. Phase 4-19 check passed.
<21:55:24>: UDP RTP Port 9019. Response received correctly with no translation. Phase 4-20 check passed.
<21:55:24>: UDP RTP Port 9020. Response received correctly with no translation. Phase 4-21 check passed.
<21:55:24>: UDP RTP Port 9021. Response received correctly with no translation. Phase 4-22 check passed.
<21:55:24>: UDP RTP Port 9022. Response received correctly with no translation. Phase 4-23 check passed.
<21:55:24>: UDP RTP Port 9023. Response received correctly with no translation. Phase 4-24 check passed.
<21:55:24>: UDP RTP Port 9024. Response received correctly with no translation. Phase 4-25 check passed.
<21:55:24>: UDP RTP Port 9025. Response received correctly with no translation. Phase 4-26 check passed.
<21:55:24>: UDP RTP Port 9026. Response received correctly with no translation. Phase 4-27 check passed.
<21:55:24>: UDP RTP Port 9027. Response received correctly with no translation. Phase 4-28 check passed.
<21:55:24>: UDP RTP Port 9028. Response received correctly with no translation. Phase 4-29 check passed.
<21:55:24>: UDP RTP Port 9029. Response received correctly with no translation. Phase 4-30 check passed.
<21:55:24>: UDP RTP Port 9030. Response received correctly with no translation. Phase 4-31 check passed.
<21:55:24>: UDP RTP Port 9031. Response received correctly with no translation. Phase 4-32 check passed.
<21:55:24>: UDP RTP Port 9032. Response received correctly with no translation. Phase 4-33 check passed.
<21:55:24>: UDP RTP Port 9033. Response received correctly with no translation. Phase 4-34 check passed.
<21:55:24>: UDP RTP Port 9034. Response received correctly with no translation. Phase 4-35 check passed.
<21:55:24>: UDP RTP Port 9035. Response received correctly with no translation. Phase 4-36 check passed.
<21:55:24>: UDP RTP Port 9036. Response received correctly with no translation. Phase 4-37 check passed.
<21:55:24>: UDP RTP Port 9037. Response received correctly with no translation. Phase 4-38 check passed.
<21:55:24>: UDP RTP Port 9038. Response received correctly with no translation. Phase 4-39 check passed.
<21:55:24>: UDP RTP Port 9039. Response received correctly with no translation. Phase 4-40 check passed.
<21:55:24>: UDP RTP Port 9040. Response received correctly with no translation. Phase 4-41 check passed.
<21:55:24>: UDP RTP Port 9041. Response received correctly with no translation. Phase 4-42 check passed.
<21:55:24>: UDP RTP Port 9042. Response received correctly with no translation. Phase 4-43 check passed.
<21:55:24>: UDP RTP Port 9043. Response received correctly with no translation. Phase 4-44 check passed.
<21:55:24>: UDP RTP Port 9044. Response received correctly with no translation. Phase 4-45 check passed.
<21:55:24>: UDP RTP Port 9045. Response received correctly with no translation. Phase 4-46 check passed.
<21:55:24>: UDP RTP Port 9046. Response received correctly with no translation. Phase 4-47 check passed.
<21:55:24>: UDP RTP Port 9047. Response received correctly with no translation. Phase 4-48 check passed.
<21:55:24>: UDP RTP Port 9048. Response received correctly with no translation. Phase 4-49 check passed.
<21:55:24>: UDP RTP Port 9049. Response received correctly with no translation. Phase 4-50 check passed.

Application exit code is 0

here is server log

21:57:39.187 Active calls counted toward license limit: [1,2]
21:57:32.859 [CM503007]: Call(2): Device joined: sip:[email protected]:40600;rinstance=dea346480b0c7798
21:57:32.843 [CM503007]: Call(2): Device joined: sip:[email protected]:5060
21:57:32.843 [CM505001]: Ext.200: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
21:57:32.843 [CM503002]: Call(2): Alerting sip:[email protected]:40600;rinstance=dea346480b0c7798
21:57:32.703 [CM503025]: Call(2): Calling Ext:Ext.200@[Dev:sip:[email protected]:40600;rinstance=dea346480b0c7798]
21:57:32.703 [CM503005]: Call(2): Forwarding: Ext:Ext.200@[Dev:sip:[email protected]:40600;rinstance=dea346480b0c7798]
21:57:31.546 [CM503007]: Call(1): Device joined: sip:[email protected]:40600;rinstance=dea346480b0c7798
21:57:31.531 [CM503007]: Call(1): Device joined: sip:[email protected]:5060
21:57:31.531 [CM505001]: Ext.200: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
21:57:31.531 [CM503002]: Call(1): Alerting sip:[email protected]:40600;rinstance=dea346480b0c7798
21:57:31.328 [CM503025]: Call(1): Calling Ext:Ext.200@[Dev:sip:[email protected]:40600;rinstance=dea346480b0c7798]
21:57:31.328 [CM503005]: Call(1): Forwarding: Ext:Ext.200@[Dev:sip:[email protected]:40600;rinstance=dea346480b0c7798]
21:57:29.687 [CM503025]: Call(2): Calling RingAll800:100Ext.1001114163561952@(Ln.10000@InPhonex - Worldwide)@[Dev:sip:[email protected]:5060]
21:57:28.328 [CM503025]: Call(1): Calling RingAll800:100Ext.1001114163561952@(Ln.10000@InPhonex - Worldwide)@[Dev:sip:[email protected]:5060]
21:57:26.578 [CM503004]: Call(2): Route 1: RingAll800:100Ext.1001114163561952@(Ln.10000@InPhonex - Worldwide)@[Dev:sip:[email protected]:5060]
21:57:26.578 [CM503010]: Making route(s) to <sip:[email protected]:5060>
21:57:26.578 [CM503004]: Call(1): Route 1: RingAll800:100Ext.1001114163561952@(Ln.10000@InPhonex - Worldwide)@[Dev:sip:[email protected]:5060]
21:57:26.562 [CM503010]: Making route(s) to <sip:[email protected]:5060>
21:57:26.562 [CM505003]: Provider:[InPhonex - Worldwide] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
21:57:26.562 [CM503001]: Call(2): Incoming call from 16478863327@(Ln.10000@InPhonex - Worldwide) to <sip:[email protected]:5060>
21:57:25.250 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800
21:57:25.234 [CM505003]: Provider:[InPhonex - Worldwide] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
21:57:25.234 [CM503001]: Call(1): Incoming call from 16478863327@(Ln.10000@InPhonex - Worldwide) to <sip:[email protected]:5060>
21:57:22.234 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800
21:57:07.187 Active calls counted toward license limit: []
21:56:35.187 Active calls counted toward license limit: []
21:56:16.390 *** Connected to reklama-comp:5482/CallManager at 127.0.0.1:5482 ***
21:56:16.390 [EC200002]: Media server is connected: application:reklama-comp:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:2183
21:56:13.656 [CM504004]: Registration succeeded for: 10000@InPhonex - Worldwide
21:56:11.750 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=6509d84d78691565/IVRForward]
21:56:11.750 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=148b015db7593c42/EndCall]
21:56:11.734 [CM504001]: Ext.777: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=2c50cdc824856f7f/777]
21:56:11.640 [CM504001]: Ext.200: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=dea346480b0c7798/200]
21:56:11.640 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=f5ef813d04172f63/999]
21:56:11.250 [CM504003]: Sent registration request for 10000@InPhonex - Worldwide
21:56:11.187 IP(s) added:[192.168.1.55]
21:56:07.890 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=0d1f4a96edcf3083/*1]
21:56:07.890 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=a1b84c7251dc98bf/*0]
21:56:06.046 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
21:56:04.875 [CM506002]: Resolved SIP external IPort (99.235.116.131:5060) on Transport 192.168.1.55:5060
21:56:03.828 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.55:5060
21:56:03.187 Active calls counted toward license limit: []
21:56:02.250 [EC200004]: IVR server is connected: application:reklama-comp:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:2175

 

[leejor]

21:57:39.187 Active calls counted toward license limit: [1,2]
21:57:32.859 [CM503007]: Call(2): Device joined: sip:[email protected]:40600;rinstance=dea346480b0c7798
21:57:32.843 [CM503007]: Call(2): Device joined: sip:[email protected]:5060
21:57:32.843 [CM505001]: Ext.200: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
21:57:32.843 [CM503002]: Call(2): Alerting sip:[email protected]:40600;rinstance=dea346480b0c7798
21:57:32.703 [CM503025]: Call(2): Calling Ext:Ext.200@[Dev:sip:[email protected]:40600;rinstance=dea346480b0c7798]
21:57:32.703 [CM503005]: Call(2): Forwarding: Ext:Ext.200@[Dev:sip:[email protected]:40600;rinstance=dea346480b0c7798]
21:57:31.546 [CM503007]: Call(1): Device joined: sip:[email protected]:40600;rinstance=dea346480b0c7798
21:57:31.531 [CM503007]: Call(1): Device joined: sip:[email protected]:5060
21:57:31.531 [CM505001]: Ext.200: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
21:57:31.531 [CM503002]: Call(1): Alerting sip:[email protected]:40600;rinstance=dea346480b0c7798
21:57:31.328 [CM503025]: Call(1): Calling Ext:Ext.200@[Dev:sip:[email protected]:40600;rinstance=dea346480b0c7798]
21:57:31.328 [CM503005]: Call(1): Forwarding: Ext:Ext.200@[Dev:sip:[email protected]:40600;rinstance=dea346480b0c7798]

How do you have Ext 200 set up? Is it forwarding the call once it receives it? You seem to have two calls coming in from the same number at the same time. Is you ISP duplicating the incoming call?

21:57:26.562 [CM503001]: Call(2): Incoming call from 16478863327@(Ln.10000@InPhonex - Worldwide) to <sip:[email protected]:5060>
21:57:25.250 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800
21:57:25.234 [CM505003]: Provider:[InPhonex - Worldwide] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
21:57:25.234 [CM503001]: Call(1): Incoming call from 16478863327@(Ln.10000@InPhonex - Worldwide) to <sip:[email protected]:5060>

Im using Voip provider -inphonex
it used to work before

And what did you change between when it worked and it stopped? Where you using 3CX previously?