No Call history after update to V18.

[SanderSmit]

I've no call history on the Yealink phones or when I log in to the webclient of that phone.
This appeared after the update from v16 to v18.
Anybody any ideas?

 

[ChrisC_3CX]

Is this only one specific extension, all extensions or just some? Can you see calls for these extensions in the Management Console Call log that do not exist in the extension's webclient?

 

[SanderSmit]

It are all the extensions and I can see all the calls in the call log on the management console.

 

[ChrisC_3CX]

Could you perhaps provide more info about this setup?

• What OS is 3CX Running one (Debian 10, Windows Server 2016R2, etc)
• Where is it hosted (On-Prem, 3CX Hosted, Hosting Provider, etc)
• How did you upgrade, via the Management Console or used a v16 backup on a new v18 installation?
• How was this instance initially deployed (via Hosting provider market place, Customer portal deployment wizard, 3CX ISO, manual install, etc)

Also, what about new calls, do they come up in the extension's call history?