No option to barge in, listen, etc, 3cx my phone...

[woo60420]

We currently user ver 14 of 3cx and the client is ver 14.0.49169.0 Phone is a cisco 504g latest supported firmware. Our call center manager has these options for all other extensions she manages except 1. I don't see any difference in anything from one ext to the next within the queue. The extensions she manages are all in the same call queue. Seems to be external calls that come in through DR into queue. I also have 3cx same client and i can barge in, listen, etc...? We have the same exact queue rights also.

 

[YiannisH_3CX]

Hello @woo60420

I would recommend upgrading your system to the latest 3CX PBX before doing any troubleshooting on the issue on V14. As you may have seen older versions are no longer able to activate against the activation server as a result of a certification change. So if your PBX tries to activate its licence it will fail and revert back to free. To avoid this issue you need to upgrade to version 15.5.15502.6
Once you do see if you can replicate the issue.