Solved No outbound 3 digit on a few trunks

[theMightyMacBoy]

Hi guys,

We have currently 60 trunks, all with the same provider. Each trunk uses a different set of credentials for e911 (we have 60 locations). Anyways, on some of the trunks we can't use our 3 digit dial outbound rules. When we dial out on certain trunks, my phones say "Temp Unavailable" Not sure what's going on. Carrier says it not their issue, as 55/60 of our trunks with them are working fine. Our outbound settings on the trunks are the same as well... Thoughts?

 

[leejor]

Sounds like a pretty complicated set-up. I would check the 3CX Activity Log right after a failed call, then compare this to a working call. Are failed calls easily replicated, or is this an intermittent issue?

 

[theMightyMacBoy]

I am going to check Activity Log tonight. It is replicated. Constant issue. Our Logging is set to LOW. Going to increase it after hours and make some test calls.

 

[theMightyMacBoy]

Fixed it... Someone (me?) fat fingered a rule. Basically all rules under that rule weren't getting processed.... ugh..

 

[YiannisH_3CX]

Glad to hear the issue is resolved and thank you for sharing your solution