No Resume button on the windows app after attended transfer

[wade8421]

I was reading a forum that was having the same problem, said this might be added on v16 which was "in alpha" at the time 2ish years ago.

" We've been playing with the softphone on the webclient and we seem to have found a snag:
Caller rings A and ask's to speak to X.
A uses Attended Transfer to speak to X, caller is now on hold.
X declines to speak to caller, A ends call with X.
Caller is still on hold and A only has options of Transfer, Attended Transfer, Conference, Record or End. There doesn't seem to be any option on the pop up window to return to the caller?"

I still cannont seem to find this feature. 3cx is in v18 now, has it been added and if so how would one access it?

I am using the latest updated for v18 (not beta) The windows client is in CTI mode.

Sorry to repost, but the original thread had been locked with no answer. We are still having this issue and wondering if anyone else has can repeat it.

Thank you

 

[ChrisC_3CX]

I can confirm that this is actually happening due to the fact that the 3CX Webclient functions are limited when used in CTI/CSTA mode. That said, the user will have to resume the call from the IP Phone, or, better yet, since they prefer using the 3CX Webclient, you might want to consider replacing the IP Phone completely with a PC headset.