Not able to log support case.

[Dushi_Pro]

We have recently upgraded our 3CX system from version 18 to version 20.
Since the upgrade, we’ve encountered the following error when attempting to log faults in the portal.

Any solution for this?

 

[bitn2]

Did you put the correct licence or fqdn in there?

 

[Charles_3CX]

It seems you’re attempting to open a ticket using a non commercial (paid) subscription, correct? If so this is not possible.

https://www.3cx.com/ordering/