Solved Not able to set up 3CX using PBX Express

[amannick]

Hi Guys


Need urgent help trying to set up 3CX on AWS Cloud but getting following error.


This license key is registered to a version 18.0 currently not supported by PBX Express.
You may contact our customer service for further assistance.


Any help would be appreciated


Aman Nick
The Telephony Co. | www.thetelephony.co

 

[VasilisV_3CX]

Hi @amannick,

Can you PM me your license key to check?

 

[VasilisV_3CX]

Hi @amannick,

As PBX express installs the latest stable build (V16), and this key was upgraded to V18 you would need to have the key downgraded to be installed via PBX express.

To do this, contact our CSR team using [email protected] and explain to them that this key was deployed, upgraded and now you require it downgraded for your purposes.