Not able to transfer

[Rachid Ouasti]

Good afternoon,

One of my client has 3cx with an office sync and is using Teams to make and receive calls.

When he receive a call and try to tranfer it to someone it works if :
- I put an external phone number
- or if I put the internal extension of the personne example 8292

But it 's not working if I start to write the name of an internal colleague and select him, I get the message Sorry we couldn't transfer the call.

Can you please help, I tried with different personn in the company and I'll get the same issue

 

[Alexandre Peloquin]

Hello,

We are experiencing the exact same issue as you with our 3CX V20 Teams integration. Have you resolved it? If so, could you share the solution with us?

 

[Alexandre Peloquin]

We have contacted 3CX support, and they informed us that it is a limitation of the dialing script. Therefore, we must dial the extension number when transferring a call.

 

[TheodorosG_3CX]

This was an issue that has been fixed in Update2
Have you updated to the latest version and check?

 

[Alexandre Peloquin]

We plan to update the system this weekend. We will keep you informed.

 

[TheodorosG_3CX]

Let us know the outcome

 

[Rachid Ouasti]

Hello,

No i didn't find any solution, I don't know for the upadte 2 I'll have to ask colleague he is the phone expert, but he doesn't speak English.

I'll let you know

 

[TheodorosG_3CX]

I will be waiting for your feedback.