Not getting missed call notifications on Yealink

[carmen.leroux]

I have a variety of phones set up in my 3CX environment(T27P, T21PE2, W60B). I also have Phone Provisioning > Options > Choose how to configure Power LED notifications set to Both (Voicemail and Missed calls)



When I get a missed call on the physical phones, I do not receive notifications.

If I log onto the phone using the Yealink GUI ad go to Features > Notification Popups and enable with for the missed calls, I do get the missed call notifications.


Just wondering if I enable this per phone, will 3CX overwrite the settings or if there is power loss will the phone settings revert..

Is there a way of doing this through 3CX withou using a custom template?

 

[JohnS_3CX]

Hi Carmen,

- Are you using our default templates or custom ones?

- Can you give me an example of a specific model (and its firmware version) where the missed call notification does not appear on your screen?

Note: not all calls produce a missed call on your device (for example queue calls)

 

[carmen.leroux]

Hi @JohnS_3CX

Thank you for the response.

I am using the default template yes.

T21P_E2 on firmware 52.84.0.140.

We do not use call queues or any similar functions. Just a straight forward setup with a couple extensions.

 

[JohnS_3CX]

Hi Carmen,

Under plain conditions (ie. someone just called your extension, and left a missed call) this is what should happen on that phone:



1. You get a missed call icon appearing

2. The LED flashes in 1 second intervals

So this is the default behavior and expected kind of notification the phone produces.

The only way to change this behavior is to use your own custom templates, something we do not generally recommend to do unless you have really good reason to do so, since it may introduce issues or cause unexpected behavior.

 

[carmen.leroux]

Thanks @JohnS_3CX

I will be on site at the client again next week to test the above on a couple of devices and will provide feedback after.

 

[carmen.leroux]

Hi @JohnS_3CX

I have tested the aobe and it seems to be working. The client however insists on a popup notification (like in my screenshot below). Is there a way to define this on 3CX?

 

[JohnS_3CX]

Hi Carmen,

No, as I mentioned earlier this can only be done if you create custom templates, but we do not recommend that.

Do it on only if you think this is absolutely necessary, and with the knowledge that it may potentially introduce other issues.

 

[carmen.leroux]

Thanks @JohnS_3CX for the advice, much appreciated.