Solved Not receiving any email related to webmeeting

[Rodolfo Olvera Villarreal]

By today we stopped receiving any email related to the webmeeting (recording and report), i can receive the welcome emails and the test emails.

I have tested this with my own SMTP service and the 3CX SMTP Server but, i'm not getting any email.

 

[VasilisV_3CX]

Hi @Rodolfo Olvera Villarreal,

Can you provide more information? What is the PBX version of the PBX that does not receive the reports / recordings?

 

[Omissam]

Hello , we encoutered the same problem with our PBX 18.0 up 1

 

[VasilisV_3CX]

Hi @Omissam,

What SMTP server are you using? Also, do you receive the Welcome emails and test emails?

With your PBX version, give it an hour it will try to resend every hour. How long has it been since the meeting ended?

 

[Omissam]

we use 3CX SMTP server and we receivie the test email but not the welcome email when we organise a webmeeting

 

[VasilisV_3CX]

Hi @Omissam,

If you create a new meeting and you select the Email (legacy, no RSVP) option.

Send one invite to your work email address.

Send another invite to a gmail address you can access.

Do any of the emails arrive?

 

[Omissam]

we have already done this test and we don't received any email

 

[NickD_3CX]

we have already done this test and we don't received any email

And you are sure that all other Emails from your 3CX System work? Like Welcome Emails, notification emails, Call Report Email, etc?

 

[Omissam]

i changed SMTP server and then i set 3CXSMTP server again: now the emails arrive