Not receiving WhatsApp Message in 3CX panel.

[adiba]

I am now tired of trying again and again. I don't know what's wrong. Why is 3CX not getting a WhatsApp message?

Or what does that mean if the app is in development mode?

website link: https://dustfreecleaning.ca

Any help would be appreciated.

See attached screen shot.

 

[NicholasP_3CX]

First of all, to get rid of any confusion, the website live chat configuration and the Whatsapp configuration is different.

You will not receive a Whatsapp message when someone messages you through your website.

This is for people using WhatsApp to send you messages to your WhatsApp number and you will see this on your 3CX web client chat page.

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Then ensure that you have followed ALL the steps in our configuration guide to be able to receive Whatsapp messages https://www.3cx.com/docs/manual/whatsapp

 

[adiba]

First of all, to get rid of any confusion, the website live chat configuration and the Whatsapp configuration is different.

You will not receive a Whatsapp message when someone messages you through your website.

This is for people using WhatsApp to send you messages to your WhatsApp number and you will see this on your 3CX web client chat page.

-------

Then ensure that you have followed ALL the steps in our configuration guide to be able to receive Whatsapp messages https://www.3cx.com/docs/manual/whatsapp

Thank you for your reply.

yes, I understand that very well.

I have followed all steps. Even watched videos on YouTube. Can't understand what is wrong.

Can I use webbooks for Facebook and WhatsApp altogether in one app? Well, Facebook message working fine.

 

[NicholasP_3CX]

Thank you for your reply.

yes, I understand that very well.

I have followed all steps. Even watched videos on YouTube. Can't understand what is wrong.

Can I use webbooks for Facebook and WhatsApp altogether in one app? Well, Facebook message working fine.

The webhook will be given to you in the configuration.

It will not be the same webhook as the facebook integration.

 

[adiba]

The webhook will be given to you in the configuration.

It will not be the same webhook as the facebook integration.

Yes, I have checked. I have integrated successfully, but problems still remain. Not receiving WhatsApp messages on the 3CX web client chat page. Now, how can I configure the error?

 

[adiba]

Yes, I have checked. I have integrated successfully, but problems still remain. Not receiving WhatsApp messages on the 3CX web client chat page. Now, how can I configure the error?

In this list, which one is for Webhooks callback URLs that should be added for WhatsApp?

 

[adiba]

One more question.


If the app is in development mode, will it restrict any permissions?

 

[NicholasP_3CX]

You are actually in the wrong page



2 links below the one you are is the whatsapp link. The webhook is pasted in that.

 

[adiba]

You are actually in the wrong page

View attachment 40199

2 links below the one you are is the whatsapp link. The webhook is pasted in that.

I have added here. See