Solved Not receiving WhatsApp Message on 3CX web client chat page

[adiba]

I am unable to get a WhatsApp message on the 3CX web client chat page.

I have followed this:

https://www.3cx.com/docs/manual/whatsapp/

as well as read forums.

And successfully integrated. Everything seems perfect still, but I can't receive a WhatsApp message on the 3CX chat page.

See screenshots below which i have integrated with developer facebook:

Any help would be appreciated.

 

[TheodorosG_3CX]

have also checked the guideline?
You number is not in E164 format.

 

[adiba]

have also checked the guideline?
You number is not in E164 format.

Yes i have checked all the guideline..

See screenshot below:

 

[TheodorosG_3CX]

Is there any error in the event log?

 

[adiba]

Is there any error in the event log?

where i can see ? Please tell?

 

[TheodorosG_3CX]

In the Dashboard go to the bottom where the event log is located. Is there any error?

 

[adiba]

In the Dashboard go to the bottom where the event log is located. Is there any error?

i did not find any option here.

 

[TheodorosG_3CX]

Where is the whatsapp routed?

 

[adiba]

Where is the whatsapp routed?

No option found..
can u guide me please e.g adc > xyz > 123

 

[TheodorosG_3CX]

Where is your routing for the Whatsapp?

 

[adiba]

No option found..
can u guide me please e.g adc > xyz > 123

I have clicked on call routing on whatsapp



Not have seen any event log.

 

[TheodorosG_3CX]

This is an SMB installation so you will not be able to see the event log.
Sending a message to the whatsapp number and using the extension's 33510 web client, you cannot see any message received?

 

[adiba]

This is an SMB installation so you will not be able to see the event log.
Sending a message to the whatsapp number and using the extension's 33510 web client, you cannot see any message received?

Ok i understand about SMB instalation..
About this "Sending a message to the whatsapp number and using the extension's 33510 web client, you cannot see any message received?"
Can you elaborate more please?

 

[TheodorosG_3CX]

With which user are you accessing the web client currently?
At this point you have set the routing to receive the messages to a specific extension. Are you accessing the web client with this extension?
Have you sent a new chat? Do you receive it?

 

[adiba]

Sorry, I didn't get you. Can you elaborate more please?

With which user are you accessing the web client currently?
At this point you have set the routing to receive the messages to a specific extension. Are you accessing the web client with this extension?
Have you sent a new chat? Do you receive it?

https://1000.3cx.cloud/webclient

Extention number:33510

Website link : https://dustfreecleaning.ca/

Yes, i have a sent a new chat. We received it only in whatapp app but not in 3cx chat page. where we receive other messages.

 

[adiba]

I have resolved myself. WhatsApp number was not verified.

 

[TheodorosG_3CX]

Glad to know