Nothing was recorded in the activity log after a customer was deleted from the record.

[samehJABRI]

Hello,

When a user deletes one of my recordings, why does it not appear in the activity log?

Could you please clarify whether deleted recordings should be logged and, if so, why this action is not visible in the activity history?

Thank you for your assistance.

Best regards

 

[Charles_3CX]

If this is a user role with access to the recordings as set under their options tab and permitted to delete their own recordings, then this is not an admin activity but a user activity, which is not logged because the activity log is intended to record activities performed by admins and not users.

 

[samehJABRI]

Where can I find user and administrator activity log?

 

[Charles_3CX]

There are no user activity logs apart from reviewing the management console log when the system operates in verbose logging mode.

The audit log is located under the dashboard. When activated, it records actions performed by users with admin roles.

 

[samehJABRI]

Hello,
Where can I find the log of who deleted the call recording? Even when Verbose is enabled, it doesn't appear in my log.

 

[KyriacosS_3CX]

Hello,
Where can I find the log of who deleted the call recording? Even when Verbose is enabled, it doesn't appear in my log.

Deleting recordings is not an admin action. Was another recording deleted after you enabled verbose, and the management console log reviewed before it was recycled?

 

[samehJABRI]

Deleting recordings is not an admin action. Was another recording deleted after you enabled verbose, and the management console log reviewed before it was recycled?

I did this and found nothing in the log.