notification of missed calls on the phone that are in the call queue and on the hot desk

[NikIT]

Is it possible to receive a notification of missed calls on the phone that are in the call queue and on the hot desk.
Is it possible to receive a notification of missed calls on the phone that are in the call queue and on the hot desk.
Namely, a call queue has been set up at the switchboard and several extensions have been placed within it, which are logged on to the phones via the hot desk. Equipment includes Yealink T42U and Yealink WH66 Mono Teams.
Missed calls do not appear on the display of either the phone or the WH66. Is it possible to do it so that missed calls also appear in the call history

 

[TheodorosG_3CX]

Is the call a missed call for the Queue or a call that an agent missed but answered from another agent?

 

[NikIT]

Is the call a missed call for the Queue or a call that an agent missed but answered from another agent?

Is the call a missed queue call or a call that the agent missed but was answered by another agent?

Missed queue call. Not a single agent answered the call.

Is it possible to see that call on the phone in the call list?

 

[TheodorosG_3CX]

This will appear as missed call in the client and not the ip phone.

 

[NicholasP_3CX]

Is it possible to receive a notification of missed calls on the phone that are in the call queue and on the hot desk.
Is it possible to receive a notification of missed calls on the phone that are in the call queue and on the hot desk.
Namely, a call queue has been set up at the switchboard and several extensions have been placed within it, which are logged on to the phones via the hot desk. Equipment includes Yealink T42U and Yealink WH66 Mono Teams.
Missed calls do not appear on the display of either the phone or the WH66. Is it possible to do it so that missed calls also appear in the call history

The "Missed" calls in a call queue are differently handled to the missed calls on an extension.

In the web client we have the Abandoned call section which allows agents and queue managers to see the abandoned calls and to process them in an orderly fashion.



Here we see an example of an abandoned call section.

The first caller has not been handled yet. The second one is in the process of being handled.

These 3 icons, the red circle, the hour glass and the check mark are purely visual, and are there to assist the agents to coordinate and not call the same person back multiple times.

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There are no plans to add this functionality to the IP Phones call list as we wont have the capability of adding these extra items.

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Theoretically speaking, had we added this functionality to the IP Phones then each of the agents would call the person back and it would be a mess.