Notification that incoming call is via 3cx?

[Michael2]

How do I get an incoming 3CX call on my Android app to show me that it is coming from my 3CX extension? Right now it seems it is just forwarding the call to my personal number.

thank you

 

[VasilisV_3CX]

Hi @Michael2,

How have you set up your extension? Does your extension have your mobile number entered in the Mobile field? Do you have ring my mobile simultaneously enabled?

 

[Michael2]

Excuse my ignorance, but I don't know how it's set up, what exactly do you mean? I do not see a "mobile field" or "ring my mobile simultaneously" in the 3cx app.

 

[VasilisV_3CX]

Hi @Michael2,

No problem Michael! Do you have access to the 3CX Management Console, to manage your extension (not the apps to use the extension)?

 

[Michael2]

Hmm... I am just a user, the only 3cx tools I have at my disposal are the web client, and a desk phone over an hour away at the office, that may have been re-provisioned to someone else at this point.

 

[paurus]

Hmm... I am just a user, the only 3cx tools I have at my disposal are the web client, and a desk phone over an hour away at the office, that may have been re-provisioned to someone else at this point.

you need to contact the system administrator

 

[Michael2]

I will do that, thank you.