Now Available: Enterprise Plus Cloud Transcription

[GabrielaS_3CX]

Cost-effective transcription for 8SC, 16SC, 24SC and 32SC licenses.​

We’re happy to announce that 3CX Enterprise Plus is now available for users with 8, 16, 24 and 32SC license keys! If you’re on V20 Update 8, you can enjoy our online transcription service with Enterprise Plus, making accurate and reliable call transcription accessible...

Continue reading the Original Blog Post.

 

[SteveITS]

That’s great 24/32 were added as options!

 

[accentlogic]

Awesome news! I have a few that just didn't fit and 24/32 limits will help a ton.

I'll also say the new Summary using OpenAI GPT-5-mini was a huge upgrade. The old ones were good, but these are awesome. Thanks!

 

[Soli]

Great News!

 

[Nico.K]

Hello,

How is it working (xx minutes) on licence subscribed for 3 - 4 and 5 years ?

 

[AxelleB_3CX]

Hi Nicolas,

The quota is allocated per year and resets annually. Any unused minutes expire at the end of each year.

 

[Nico.K]

Hi Nicolas,

The quota is allocated per year and resets annually. Any unused minutes expire at the end of each year.

And if the quota is reached before the reset and the end of the 2nd year ?
The customer have to wait the end of the year ? Or used OpenAI / Gemini transcribe ? (without the stereo feature)
Or we have to upgrade the whole licence for remaining duration ?

Is that correct ?

 

[AxelleB_3CX]

That's exactly right ;-)

 

[GabrielaS_3CX]

And if the quota is reached before the reset and the end of the 2nd year ?
The customer have to wait the end of the year ? Or used OpenAI / Gemini transcribe ? (without the stereo feature)
Or we have to upgrade the whole licence for remaining duration ?

Is that correct ?

Hi Nico,

Please find my answers in bold:

• And if the quota is reached before the reset and the end of the 2nd year ?
  • You wont have more credits available
• The customer have to wait the end of the year ?
  • Yes, this is one option
  • The key will keep only the Voicemail transcription
• Or used OpenAI / Gemini transcribe ? (without the stereo feature)
  • Yes, this is also an option
• Or we have to upgrade the whole licence for remaining duration ?
  • Yes, you can upgrade to the next available ENT+ license size
  • After the upgrade
    • All remaining credits will be reset to zero (Credits are not cumulative)
    • The full credits balance of the upgraded key will then apply through the end of the current validity year

Hope this helps

 

[Nico.K]

Ok, thank you

Where the current usage will be visible ?
Is there a way to be notified if we have reach xx% of the current year quota ?

 

[N_G]

its a fair usage quota. We don't have exact per minute reporting. We have made reasonable usage packages that should suffice for most installs if you record say all queue calls for customers. We don't intend to monitor per minute or sell per minute packages.

The minute packages have been put together based on the data gathered in the last year and by looking at average usage per license size. So 95% of customers should be OK with the packages for the duration of the year.

The packages might be adjusted over time as we gain more experience with the customer usage patterns and as we make our transcription more efficient (for example English is much less expensive). At the price we are charging its not a big risk to the customer I think.

But if you need everything per minute just go OpenAI or Google they have the infrastructure to give you detailed insight into your usage and sell per minute.

 

[Nico.K]

I'm just trying to package this new version for our sales forces and our customers. And this is the type of questions they will ask to us. So I need to have the properly answer. Thank to you for this clarification.

 

[N_G]

Yes of course, agreed.

 

[TerryKC]

Does this include summary and sentiment scores? also, where does the transcription take place, is it on the 3CX server itself (for on prem or self hosted) or offloaded to a server in an unknown location?

 

[bitn2]

Does this include summary and sentiment scores? also, where does the transcription take place, is it on the 3CX server itself (for on prem or self hosted) or offloaded to a server in an unknown location?

Its offloaded to 3cx, OpenAI or Google. You can host your own server if you have the hardware for that.

 

[TerryKC]

Thanks, we're currently using Open AI but was wondering if 3CX's own plus cloud transcription includes summary and sentiment. Also where the transcription is offloaded to or does it add it's own transcription service on the same server 3CX is hosted on?

 

[bitn2]

Summary and sentiment is included transcription. The stuff will be offloaded to 3cx server. Its not the same server your pbx is hosted on.