number dialed by the customer to understand to which extension the call is destined

[ALCA79]

good morning,

we have a pack of 100 numbers. each user calls the extension with part of the main and final number; es.
main number (switchboard operator): 0911234101
user 2: 0911234102
user 3: 0911234103
...

all calls received, go through the switchboard. so if a customer calls the number: 0911234103 the main number answers (0911234101)

by software, we see the incoming queues with the customer number, but we don't see what number we enter. so the receptionist does not understand to whom the call is addressed.

is there the possibility to see what number the customer types so we know what internal is direct?

thank you so much

 

[ALCA79]

no solution?

 

[YiannisH_3CX]

Hello @ALCA79

You will need to create an inbound rule for each of the numbers and name them accordingly. Then to Contacts / Options and enable the option "Append Name". This will add the Inbound rule name in front of the callers number.