Greetings all,
When I run an Extension Statistic Report on a particular extension for a particular week, I see for a particular agent 200 calls answered, 0 unanswered.
Then when I run an Answered / Unanswered calls graph report for this extension. I see that during this particular week she has about 50 unanswered calls.
So I pick one day where I see unanswered calls, and I run a full CALL REPORTS on the same week so I can see all incoming call. When I drill down the particular day I picked, I see that all received calls by this extension, internal, external, call center, were all answered. The call center is setup with longest IDLE. Anyone know why there would be a discrepancy? Is this the right way to compare reports?
Thank you
When I run an Extension Statistic Report on a particular extension for a particular week, I see for a particular agent 200 calls answered, 0 unanswered.
Then when I run an Answered / Unanswered calls graph report for this extension. I see that during this particular week she has about 50 unanswered calls.
So I pick one day where I see unanswered calls, and I run a full CALL REPORTS on the same week so I can see all incoming call. When I drill down the particular day I picked, I see that all received calls by this extension, internal, external, call center, were all answered. The call center is setup with longest IDLE. Anyone know why there would be a discrepancy? Is this the right way to compare reports?
Thank you
