odd Voicemail Behaviour

[fraggle]

Have the latest build of 3CX Free running on SBS 2008

have 3 extensions (just a test system at the moment) 1 Snom 300, 1 Linksys SPA322 & 3cx Voip Client. Using Sipgate as the Voip provider

I can do everything properly, but voicemail. When I ring an extension and it forwards to voicemail, I get no prompt just a bleep & I can then record the voicemail. Obviously some form of greeting is desirable.

From any of the phones if I dial the voicemail number (I've changed it to 321 - not sure I like dialling 999 here in the UK) I get the attendant but when I key 9 for advanced options I get nothing - the call doesn't drop, I just get nothing. * repeats the initial greeting & # logs me out.

Happens to all extensions, between extensions & on voip call.

Any suggestions greatfully received.

 

[SY]

You need to install "Desktop Experience" on WS 2008 or install any codec pack (K-lite for example) which will provide ability to play(read) the mp3 files.

You can search for the "Desktop Experience" on the forum or to check the FAQ section on wiki.3cx.com for additional information

Thanks

 

[fraggle]

have installed that & now no Voicemail at all.

Server Status shows:

22:46:23.566 [CM503008]: Call(12): Call is terminated
22:46:23.560 [CM503015]: Call(12): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
22:46:23.558 [CM503015]: Call(12): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
22:46:23.556 [CM503016]: Call(12): Target is not registered: Ext:Ext.321
22:46:23.556 [CM503010]: Making route(s) to <sip:[email protected]:5060>
22:46:23.555 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.15.251:5060]
22:46:23.542 [CM503001]: Call(12): Incoming call from Ext.100 to <sip:[email protected]:5060>


Voicemail No is 321 - haven't changed anything else so why should this occur after a reboot

 

[tpinnovations]

You rebooted your server after install?

 

[fraggle]

Yes...

 

[LeonidasG_3CX]

If it is a Codec problem then try to install the K-Lite Codec Pack http://www.free-codecs.com/download_soft.php?d=5305&s=775
Restart your Machine, make sure all services have started Correctly and see what happens.

 

[fraggle]

would a codec problem give the results in the log posted? How would I know if it is a codec problem?

 

[LeonidasG_3CX]

Please check for the following prompts:

Record_your_message.wav
and.wav
press.wav

If they exist in your Recordings folder it means that it could be a Codec Problem. It can also be seen in the Media Server Trace Logs.

 

[fraggle]

Sorry to be thick, but I'm failing to grasp how "Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered" can equate to a codec problem. Doesn't this sort of suggest that the voicemail service isn't running (it is, I've checked)?

 

[LeonidasG_3CX]

Sorry to be thick, but I'm failing to grasp how "Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered" can equate to a codec problem

Sorry i didnt read all your posts, i didnt realise what that 321 Was the Voice mail :mrgreen:


So wait...
You call an extension and get Forwarded to the Voice mail which in it's turn does not play any Greeting Prompts and only plays the Beep to record your Message...
Yet you just showed us that 321 ( Voice Mail ) isnt even Registered.

I'm confused...
If the Voice Mail Will not Registered, could you try and Change it back to 999 - Restart all Services and see if it does.
Also as Stepan Mentioned have you installed Desktop Experience on W2008? If you havent i'd do that at least.

 

[fraggle]

Installed the desktop experience & rebooted.

Canged the voicemail back to 999 & restarted, then in desperation rebooted. Still nothing.

I did get something before the desktop experience was installed....

 

[LeonidasG_3CX]

Could you Post a Clear Attachment of the Media Server Trace Logs here?
Set the logs to verbose, restart the services, reproduce the call and get the fresh logs please.

 

[Christoph]

Hi

I just returned from a 2 week holiday and did a Microsoft Windows Update on Sunday 13th of September. After reboot I have the same odd problem that we can't access any voicemail nor can anyone leave a message - it looks like voicemail service doesn't answer at all - even the service is running. My voicemail number is 99. This is what the log says when I try to access the voicemail via my phone.

12:01:32.875 [CM503008]: Call(37): Call is terminated

12:01:32.859 [CM503015]: Call(37): Attempt to reach "99"<sip:[email protected]:5060> failed. Reason: Not Registered

12:01:32.859 [CM503015]: Call(37): Attempt to reach "99"<sip:[email protected]:5060> failed. Reason: Not Registered

12:01:32.859 [CM503016]: Call(37): Target is not registered: Ext:Ext.99

12:01:32.859 [CM503010]: Making route(s) to "99"<sip:[email protected]:5060>

We are on Version 7.1 using Aastra 57i phones - so don't know what happened with Windows Upate this time - the following fixes from MS were applied based on the date in the system32 folder.

$NtUninstallKB968816$
$NtUninstallKB970653-v3$
$NtUninstallKB967723$
$NtUninstallKB968389$
$NtUninstallKB956844$

Any help would be appreciated before I start to uninstall the fixes for testing. Looks like the complete voicemail is disconnected somehow..

cheers
Christoph

 

[Christoph]

Hi

I missed one hotfix that was installed for IE 8.0, I deinstalled the following fixes from Windows Update and now the voicemail works well as before. I don't know which fix made it but it must be one of those three fixes:

KB968816$
KB970653-v3$ (is dependendent on fix IE KB971961) found in the windows\system32\ie8updates folder....

After reboot the voicemail was working fine again, so if someone knows which of the 3 is the cause, please let me know.

Christoph

 

[Christoph]

so, finally nailed it down

don't install KB Fix 968816 - Security Update for Windows Media Format Runtime 9.5 for Windows Server 2003 - it will somehow disable the whole Voicemail functionality. to fix the Problem just go to C:\WINDOWS\$NtUninstallKB968816$\spuninst and deinstall the fix. In may case I didn't have to reboot nor to restart the PBX.

cheers
Christoph

 

[tpinnovations]

Just looked at the released from Microsoft;

http://support.microsoft.com/kb/968816

This does affect server 2008 boxes. While my 08 boxes haven't been affected by this, You may wish to check and see if its installed on your machine, and if removing it resolves your situation.