office hours

[tikom]

I have 3CX configured with office hours set from Monday to Friday, 9 AM to 8 PM. The customer wants to update the schedule so that calls are:

• 9 AM to 5 PM → Forwarded to an external phone number.
• 5 PM to 8 PM → Routed to a call queue.

How can I set this up?

Thanks in a advance

 

[bitn2]

Just set the did to an department and set the time form 9am to 8pm. Set the routing during office hours to the external number. Than set the break to 5pm to 8pm and set the routing during the break to the queue.

 

[Ronaldvdv]

Option 2 is set default opening 9am to 8pm. make a department "to queue". Set openings hours for department "to queue" to 5pm to 8 pm. Set the DID to the default group and forward during openings hours to the queue. Make the queue member of the department "to queue" and set when closed to the external phonenumber.
So when the number is dailed during the default openings hours the call is forwarded to the queue. On the queue when department "to queue" is open, the queue will ring, otherwise the call will be forwarded to the external number

 

[tikom]

Thank you so much, everyone! It worked perfectly.