On-call schedule

[tkg]

Our client needs a way to schedule out maybe a months worth of rotating on call staff. They want to give each building an extension so they can log in and look under 'team' for the person who is on-call. They would determine this by their status being green during off hours (8pm-6am).

What is the best way to go about this?

 

[VoIPTools]

Honestly, this is not something that can be easily accomplished with 3CX, if at all, in any automated way without an add-on tool.

I encourage you to take a look at our 3CX On Call Manager tool. As the name suggests, this add-on was developed exclusively for 3CX. We support rotating schedules, multiple channels for notifications, live answer or voicemail or both. We support up to 30 levels of escalation and automatic reminders to staff of their upcoming on-call schedule. We provide full reporting on when a call came in, who was notified and how, whether the call had to escalate to someone else, and who eventually answered the call. If you want a solution with about a decade of real-world implementations around the world, we have the solution for you.

We are a couple of days away from the release of the next version of On Call Manager, with a completely revamped user interface, so if you would like to see the new version in a web demo you can book a session at https:\\booking.voiptools.com

 

[NicholasP_3CX]

If you have this information in a database somewhere you could create a call script that polls this database and sees on the day who is on call and places the call to them.

Then you wouldnt even need to have people log in and see anything. Just dial the queue for IT support for example and out of office hours it routes to this script and calls the engineer automatically.