On-Call Scheduling

[austinlm132]

My company has a team of Engineers that rotate being on-call. There are 4 engineers, and each engineer is on-call for a week, then the next person is on-call for a week and so forth. Is there a way to configure a ring group to rotate the first person called dynamically each week?

 

[NikolasA_3CX]

Hi @austinlm132

The ring groups do not have such functionality to auto-rotate between the agents that are part of the ring group each week.

 

[austinlm132]

Hi @austinlm132

The ring groups do not have such functionality to auto-rotate between the agents that are part of the ring group each week.

Is there a way to implement this? This is one of our biggest reasons for switching from our current phone system.

 

[gentg]

Is there a way to implement this? This is one of our biggest reasons for switching from our current phone system.

Yes. One way is to create department for each of them and configure working hours, and then configure the holiday for 3weeks (when they aren't in charge). Let me know if further help is needed.

 

[Evolute IT]

You can use a call script to do the rotation automatically between some users. Not too hard to build.