One Way Audio after switching to Video in new version of Android App

[princer800]

Testing use of the Video process from my Galaxy S9 SM-G960U to web client at our office.
Make call from 3CX Android App to a user on the Web client in Chrome.
Call comes up fine with no issues.
When I request switch to video - that works but then have issue with one-way Audio once video is up.
Voice from 3cx Android to PC goes silent. Audio in other direction is still active.
Tried both on internal wireless and just using Verizon data service
Audio returns to normal if I turn call back into Voice only..

Just updated app yesterday so should be current as of 12/4/2019.

 

[nb]

Testing use of the Video process from my Galaxy S9 SM-G960U to web client at our office.
Make call from 3CX Android App to a user on the Web client in Chrome.
Call comes up fine with no issues.
When I request switch to video - that works but then have issue with one-way Audio once video is up.
Voice from 3cx Android to PC goes silent. Audio in other direction is still active.
Tried both on internal wireless and just using Verizon data service
Audio returns to normal if I turn call back into Voice only..

Just updated app yesterday so should be current as of 12/4/2019.

Hi Apologies for the late reply.. We should have caught this earlier.
Can you try with the latest beta. Ok I doubt this will make a difference to be honest, But I think I know what the problem is. Can you try and uncheck PBX Delivers audio? (Is it on?)
Look as a general rule make sure that if there is a device to webclient or device to device using video, uncheck recording and uncheck pbx delivers audio when testing. We need to let the end points talk directly to each other. Help the situation by placing common audio codecs at the top.

Try and get back to us.