Solved Only seeing 1 side of the Messenger dialogue

[RickG]

It's strange but we seem to only see the user's dialogue on the 3CX chat UI. There is a full conversation going on in the example below however our responses (using Pages native, hubspot or Manychat) are not being pushed through.

I was wondering if there has anything to do with the advanced messaging config and whether I need to define the Primary and secondary Handover protocol, etc. Any feedback appreciated.

 

[StefanW]

This is not supported, Messages not send by the customer or by the 3CX agent are not rendered as the 3rd party user is unknown to the 3CX chat itself.

 

[RickG]

Cheers @StefanW Those responses are sent by the customer.

Here's a better example. No bots..

 

[NickD_3CX]

Yes, but they weren't sent using the WebClient, you used a different app.

You must use the WebClient to respond to the FB visitor, in order for the full conversation to appear.