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[gravasio]

Hi,
since this morning our users are unable to connect to Video Conferences due to this error.
That's because they are unable to connect to the mcu:
mcu-wmr-eu-48891.3cx.net

We are allowing your mcu server list as specifiedin this post https://www.3cx.com/community/threads/mcu-servers-list.113300/ and it all worked well until today.
It seems that mcu-wmr-eu-48891.3cx.net isn't included in v18-vc-qos.3cx.net record and allowing it specifically is solving the issue.

Thanks
Giuseppe

 

[SteveITS]

It is now, 3 hours later.

>dig mcu-wmr-eu-48891.3cx.net +short
165.232.73.89

>dig v18-vc-qos.3cx.net |find "165.232.73.89"
v18-vc-qos.3cx.net. 229 IN A 165.232.73.89

 

[gravasio]

And still no one from 3CX confirming that the issue is solved

 

[MarcelloV]

Hello Giuseppe, sorry for the delayed answer. We had an issue that caused delays in DNS update, we gave priority to resolving it.
Normally v18-vc-qos.3cx.net is updated in 1 minute when a new server is added, but due to the forementioned issue there were delays. The issue has been fixed at 2:00 UTC. Thanks for reporting the problem.