We're running 3CX on-prem (Windows Server VM) AI edition v. 20 Update 9. We've enabled Open AI transcriptions using the Whisper model. From all indications our Open AI account is processing data. In 3cx, however, we've had a hard time determining what's going on.
When this was working previously using the 3CX Web Transcription service under the now defunct Enterprise edition, the transcriptions would show all over the place - in the call reports section, under recordings, etc. Now we're only seeing the transcriptions when we export a call report to csv format. There we're seeing the summary and the actual transcripts.
If we go to a recording in the 3CX Web portal, the transcribe, transcription, and summary buttons are all greyed out. What am I missing?
When this was working previously using the 3CX Web Transcription service under the now defunct Enterprise edition, the transcriptions would show all over the place - in the call reports section, under recordings, etc. Now we're only seeing the transcriptions when we export a call report to csv format. There we're seeing the summary and the actual transcripts.
If we go to a recording in the 3CX Web portal, the transcribe, transcription, and summary buttons are all greyed out. What am I missing?
