Outbound Call log after integration HubSpot

[George Stavrianos]

Hello to everyone, after successful complete the integration between 3CX and HubSpot, we have the following problem :

When a customer which is as contact to HubSpot call us, this call is logged to the HubSpot, but when we call from 3CX this customer, this call is not logged to HubSpot calls.

Is this problem form HubSpot or something else?

Thanks

 

[Evolute IT]

When the call is made, does the contact icon appear in the dialer?

If not, then a contact wasn't found for that number and thus a call won't be logged.

Check that your number format matches too, since HubSpot only supports exact matches. For example, if inbound it's E164 but outbound is national format, it won't find it.

 

[George Stavrianos]

Hello, thanks for your quickly answer.
The contact icon appears to the dialer, but when call back from 3cx to this customer customer, this call is not logged to the HubSpot calls.

Inbound and outbound is E164 format.

Something else?

 

[George Stavrianos]

Hello,

I would like to inform you, that the problem is solved, by uncheck the "Process E164 Numbers" to E164 settings to 3CX