Outbound Caller ID Issue

[wes.thompson]

We are having an issue where some of our clients are stating our phone number shows up as "+1" or "999999" which is an issue because our clients need to be able to know who is calling.

Every user is updated with correct number displayed in the "Outbound Caller ID" but it is still showing up wrong when we call out customers.

Anyone know how to fix this?

 

[leejor]

Your outbound caller ID will depend on ...

What number you are sending to your provider, and

What number(s) they allow.



If you are sending a number, not allowed, or in the incorrect format, then your provider may be substituting something else.

Did this just begin, out of the blue?

Have you spoken to your provider, or do you have access to the 3CX Activity Log to see what you are actually sending?

If you have not yet done so, you might try putting a caller ID into your outbound trunk, in a format that you consider to be correct. Does this number show at the called parties end?

If not, then you will need to speak to your provider about this.