Outbound Caller ID not working

[Kooft]

We have gotten some complaints from staff that clients do not answer our calls since the Caller ID shows a toll free number, and some clients phones will label the call as "Spam". I have a Generic SIP Trunk setup with a Main trunk number. I have the outgoing rule set to that trunk with no "outbound caller id" set. When I call out from the system the recipient sees the main trunk number. I have asked the SIP/Number provider to set the "Caller ID" on their end, but it is still not working. They stated "as long as we see the call originating from the toll free number it should push the caller ID". Is there something I'm missing in the config or is this just possible with 3cx?

 

[YiannisH_3CX]

Hi @Kooft

Generally you can send whatever caller ID you want when using 3CX. The easiest way to do so it to use the "Outbound Caller ID" filed in the outbound rule.
My advice however would be to use a 3CX supported provider to avoid these issues in the future.

 

[Kooft]

Hi @Kooft

Generally you can send whatever caller ID you want when using 3CX. The easiest way to do so it to use the "Outbound Caller ID" filed in the outbound rule.
My advice however would be to use a 3CX supported provider to avoid these issues in the future.

I understand this. and I have set the caller ID on the outbound rule. The SIP Provider has set the caller ID on the SIP as the Name of the company, However as they stated as long as we see the correct caller ID being sent it should show the name we set.